Shipping policy

At Helen Jade, we strive to make your shopping experience simple and stress-free — including when it comes to delivery. We believe in full transparency, so you always know what to expect after placing an order. That’s why we provide clear shipping timelines and reliable delivery services.

At this time, we offer free shipping on all orders within the USA.

Shipping Locations

This policy applies to all orders shipped within the USA.

Delivery Timeframes

Order Cut-Off Time
Orders placed before 15:00 (EST) are typically processed the same business day. Orders submitted after this time will be handled on the next business day, which may extend delivery estimates by approximately one day.

Processing Time
Orders are usually prepared and dispatched within 1–4 business days (Monday–Friday). Once your order is processed, it will be handed over to one of our shipping partners.

Transit Time
After shipment, delivery generally takes 8–12 business days (Monday–Friday), depending on your location and carrier availability.

Estimated Total Delivery Time
Most orders are delivered within 9–16 business days from the date of purchase.

Shipping Carriers

To ensure dependable delivery across the USA, we work with trusted carriers such as USPS and Fedex. The specific carrier used will depend on your location and logistics availability.

Shipping Costs

Free Shipping
All CA orders qualify for free shipping with no minimum purchase required.

Additional Shipping Fees (if applicable)
If shipping outside our standard free-shipping region becomes available, any applicable fees will be clearly displayed during checkout before payment is completed.

Delivery Issues

If your order is delayed, lost, or arrives with an issue, please contact our support team as soon as possible. We will investigate and work to resolve the situation promptly.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with your tracking details. You can use this information to follow your shipment’s progress.

Need Help?

For additional information, please visit our FAQ page or reach out to our customer support team — we’re always happy to assist.

Contact Information

Store Name: Helen Jade

Store Address: 3880 Grand Park Dr, Mississauga, ON L5B 0A5, Canada

Store Phone Number: +1 778 652 9033

Store Email: support@helenjade.com

Customer Support Hours:
Monday – Friday: 9:00 – 18:00 (EST)

Response Time:
We typically respond within 1–2 business days.