Terms of service

This website is owned and operated by Helen Jade. Throughout the site, the terms “we,” “us,” and “our” refer to Helen Jade.

By visiting our website or purchasing from us, you agree to use our services in accordance with these Terms, along with any additional policies referenced here or available elsewhere on the site.

These Terms apply to all users, including browsers, customers, merchants, and content contributors.

If you do not agree with any part of these Terms, you should discontinue use of the website and services.

1. Online Store Use

By using this site, you confirm that you are at least the legal age in your country or have received permission from a parent or legal guardian.

You agree not to use our products or services for unlawful purposes or in violation of any applicable laws. Any violation may result in immediate termination of access.

2. General Terms

We reserve the right to refuse service to anyone at our discretion, at any time.

Any content you submit (excluding payment details) may be transferred over networks and adjusted for technical compatibility. All payment data is encrypted during transmission.

3. Information Accuracy

We aim to ensure that all information on our website is accurate and up to date. However, we cannot guarantee that all content is always complete, reliable, or current.

Content on this site is provided for general information only and should not be solely relied upon for decision-making.

4. Changes to Services & Pricing

Product pricing and availability may change without prior notice.

We may update, modify, suspend, or discontinue any part of our services at any time without liability.

5. Products & Availability

Some items may be exclusively available online and may be offered in limited quantities.

Returns and exchanges are handled according to our Return & Refund Policy.

6. Orders & Account Details

We reserve the right to refuse or cancel orders at our discretion, including those that appear to be placed by resellers or duplicate accounts.

You agree to provide accurate and up-to-date billing and shipping information for all purchases.

7. Third-Party Tools

We may provide access to tools operated by third parties that we do not control.

These tools are provided “as is” without warranties. Your use of them is entirely at your own risk.

8. External Links

Our website may include links to third-party websites not operated by Helen Jade.

We are not responsible for the content, policies, or practices of these external sites. We encourage you to review their terms before engaging with them.

9. User Submissions

If you send us feedback, suggestions, or other materials, you grant Helen Jade the right to use, modify, and distribute such content without restriction.

You agree not to submit unlawful, offensive, or harmful content.

10. Personal Data

Any personal information you provide is handled in accordance with our Privacy Policy.

11. Errors & Corrections

From time to time, the website may contain errors related to product descriptions, pricing, or availability.

We reserve the right to correct such inaccuracies and update information at any time without prior notice.

12. Prohibited Activities

You may not use our website or its content for illegal or unauthorized purposes, including violating intellectual property rights or distributing harmful code.

13. Disclaimer & Liability Limitation

We do not guarantee that our services will always be uninterrupted, secure, or error-free.

To the maximum extent permitted by law, Helen Jade is not liable for any damages resulting from the use of our website, products, or services.

14. Indemnification

You agree to indemnify and hold harmless Helen Jade, including its team and partners, from any claims or liabilities arising from your breach of these Terms or violation of applicable laws.

15. Severability

If any part of these Terms is deemed invalid or unenforceable, the remaining provisions will remain in full effect.

16. Termination

These Terms remain in effect unless terminated by you or Helen Jade. We reserve the right to suspend or terminate access if these Terms are violated.

17. Entire Agreement

These Terms, along with any policies on our website, represent the complete agreement between you and Helen Jade regarding your use of our services.

18. Governing Law

These Terms are governed by and interpreted in accordance with the laws of The Netherlands.

19. Updates to These Terms

We may update these Terms from time to time. The latest version will always be available on this page.

Continued use of the website after changes are posted constitutes acceptance of those updates.

Contact Information

Store Name: Helen Jade

Store Address: 3880 Grand Park Dr, Mississauga, ON L5B 0A5, Canada

Store Phone Number: +1 778 652 9033

Store Email: support@helenjade.com

Customer Support Hours:
Monday – Friday: 9:00 – 18:00 (EST)

Response Time:
We typically respond within 1–2 business days.